1.
The transfer agreement is concluded with a purchase of a ticket. The
running times for all the services are contained in the published
timetable.
2.
A ticket is a personal document authorising for a travel and cannot
be transferred to another person.
3.
One-way ticket is valid on a specified date of the travel and
authorises the holder to travel one-way from the starting point to
the transfer destination.
4.
‘Closed & dated’ return ticket is a document authorising for
two
travels,
with settled dates of both transfers. An open return ticket is a
document authorising for two travels, with the difference that the
date for the second travel is to be settled by the ticket holder.
5.
An
‘open’
ticket is valid for 12 months on all ‘AGAT’ coach lines, starting
from the date of departure declared when buying a ticket. The booking
for ‘open’ ticket is accepted depending on the availability of
the seats in a coach and is free of charge.
6.
A ticket is only valid if it contains:
date
of the travel and type of service
name
and surname of the Passenger
name
of the Carrier - seller
the
fare paid for the transfer
the
stamp of the office (agent) where the ticket was purchased.
7.
According to the Regulation of the Minister of Finance from 22
December 1999,
a ticket is a VAT
invoice only
if it contains: the name and tax identification number of the seller,
the number and the date of ticket issuing, tariff distance - not less
than 50km, the amount of due with tax, the amount of tax.
8.
Any discounts will be granted upon demonstration of a relevant
document when purchasing a ticket.
1. On all operating lines the purchase of a ticket is obligatory for seat reservation. 2. If the Passenger cancels a travel, he will be entitled to refund after deducting the part of due (compensation) in the office where the ticket has been purchased. Depending on the date of resignation, the Carrier shall be entitled to deduct the following amounts:
1.
The Passenger is entitled to transport 2 pieces of primary luggage
(suitcase, travel bag, backpack) of total weight not exceeding 30 kg
and total dimensions of each of the primary luggage not exceeding
90 x 75
x 25 cm
(width + height + depth). In addition to the primary luggage, 1 piece
of hand luggage weighing up to 5kg is allowed.
2.
Luggage is registered directly by the coach it shall be carried in.
The
Passenger receives luggage claim stub for transportation of any
excess luggage.
3.
Additional luggage can be transported with the crew’s
consent only if there is enough space in the luggage compartment. The
Carrier can charge additional fee
for excess luggage. The fees are specified in the timetable of a
stated line.
4.
Each piece of Passenger’s
luggage transported in the luggage compartment should be described by
Passenger’s first name and
surname.
5.
The
Carrier is not obliged to carry any of the following items of
luggage:
a)
things which transfer is forbidden by the law
b)
any items which are unsafe, or may cause injury, offence or damage to
property, especially any
explosives
or substances which are poisonous, caustic, flammable, radioactive
ect
c)
corpse or any pieces of corpse
d)
objects which are considered to be unsuitable for carriage by reason
of their weight, size, shape or character, or which are fragile, also
in case of insufficient packaging or lack of required packaging.
The
Carrier shall be entitled to inspect any of your luggage, for the
purpose of ensuring compliance with the above requirements (a,b,c).
If any
of the requirements would be violated, the Passenger shall cover the
cost of the inspection. If the Passenger would fail to report for the
inspection of the luggage, or if the inspected luggage cannot be
attributed to a particular person, the inspection would be carried
out in front of the witnesses chosen by the Carrier.
6.
The Carrier is not obligated to register
luggage
in a
coach indicated by the Passenger, if the boarding of the luggage
would cause delays of the coach.
7.
The Carrier hands out luggage claim stubs for every peace of luggage
but is not obligated to check if the person reclaiming the luggage
with the luggage claim stub is authorised to receive it.
8.The
Carrier can issue luggage to a person who fails to provide a luggage
claim stub, but authorises their right to collect the luggage in a
different way; the Carrier might require suitable
9.
If the
luggage
is
reclaimed by an authorised person without any reservations to its
condition, then the right for compensation is no longer valid and
the
Carrier will not be liable for any loss or damage of that luggage.
10.
Any luggage left behind in a coach will be dealt with according to
the guidelines of lost and found luggage.
11.
Transport of animals is prohibited, with the only exception of
trained assistance dogs.
12.
The Carrier is not responsible for any personal objects and hand
luggage outside of the luggage compartment and being under direct
supervision of a passenger, unless the damage was his fault.
13.
The Carrier is not responsible for any losses or damages to
transported cash, jewellery, securities, valuables or objects of
scientific, artistic or collective value, unless these things were
taken for safekeeping or the damage resulted from the deliberate
misconduct or gross negligence of the Carrier.
14.
The Carrier is not responsible for any damage of luggage
caused by:
a)
the Passenger, when it is not the fault of the Carrier,
b)
the features of the
luggage,
c)
force
majeur,
d)
placing in the hold objects which are not allowed for transfer or
which require special conditions during a transfer,
e)
lacking,
insufficient or faulty
packaging
of objects in the hold, what results in damage caused by features of
those objects,
f)
particular susceptibility
of the objects in the hold for damage caused by its features or
faultiness,
g)
loading, placing within the hold ,or reloading luggage by the
Passenger
h)
transfer of objects which according to the conditions or agreement
are ought to be watched, if the person responsible for the watch
failed to protect the luggage.
15.
The Carrier is not responsible for any luggage which mass and weight
was not checked before expediting, if it is delivered without any
signs of damage, unless the authorised person will be able to prove
that the damage was caused in the time between the expediting of the
luggage ands its delivery.
16.
Disabled Passengers or Passengers with limited mobility are entitled
to transport their wheelchair or similar assistive device for free.
1.
The Passenger must arrive at the stop specified in the timetable at
least 15 minutes before the planned coach departure.
2.
The Passenger is obliged to have a valid ticket and, on international
trips, the document required to cross a border.
3.
The Passenger can change the place of his/her departure or
destination, after the Carrier accepted the alteration (the change
has to be noted on the ticket).
4.
The Passenger is obligated to read ‘Terms and Conditions’ section
before buying a ticket. Purchase of a ticket is considered
as
accepting
the ‘Terms
and Conditions’.
5.
The Passenger is obliged to the customs and exchange regulations
binding in the transit and destination countries.
6.
Disabled Passengers or Passengers with reduced mobility ought to
inform the Carrier about any requests or needs considering their
disability, especially when boarding or leaving the coach,
transfering form coach to coach, seating and transportation of any
rehabilitation or orthopaedic
equipment.
7.
The Passenger is
ought
to observe regulations applicable in transport and recommendations of
coach staff.
8.
The Passenger can change a
transport
agreement, either before the journey or at any stop of the coach on
the route. It is possible to change the date of departure, travel
destination
or the class of a coach. In order to make any changes the Passenger
should contact the
Carrier,
obtain a bill confirming the changes and regulate possible difference
in fare.
9.The
Passenger will be held responsible for damages done to the Carrier.
10.
The Passenger will be held responsible for damages done while
loading the luggage.
11.
Smoking and consuming alcohol or any psychoactive substances (e.g.
drugs) are prohibited in coaches.
12.
Any complaints resulting from the execution of a transport agreement
are to be sent to the Carrier’s
address within three months from the occurrence of circumstances
being the subject of the complaint. The person authorised to lodge a
complaint is the Passenger or his legal guardian. Complaints
submitted by third parties shall not be considered. Upon lodging the
complaint, the circumstances, reservations, damages and claims shall
be specified. The complaint must be accompanied with the ticket or
its photocopy.. The Carrier will consider complaint in 30 days from
the date of delivery to the Carrier’s
address. Conditions of lodging complaints and the detailed procedure
of complaint consideration are regulated by executive regulations of
the Act on Transport
Law.
1.
The coach operating on any line must be marked accordingly with an
information board.
2.
The Carrier is entitled not to allow the Passenger to take a seat in
a coach or refuse to continue his/her transport if the Passenger:
a)
does not comply with the conditions of the transport
agreement,
b)
behaves in a manner which could pose a danger to the safety or
comfort of other passengers,
c)
is a nuisance for other Passengers
d)
is under the influence of alcohol, drugs or has any contagious
disease,
e)
disrupts order in a coach,
f)
disobeys recommendations of coach staff
A
Passenger who was not allowed to board
a coach,
or who was removed from a coach,
is entitled to a fare
refund with
deduction of 90%
of the ticket value.
3.
If the Passenger violates any customs, exchange,
passport or any other laws and as a result shall be detained at a
border, the Passenger will be held responsible for any damage done to
the Carrier.
4.
The Carrier is held responsible if the execution of a transport
agreement is cancelled or insufficient according to the transport
agreement.
5.
The Carrier is not obligated to perform a transfer if:
1.
The Carrier may process the Passenger’s personal data without his
or her consent, in order to perform the services properly, under the
Personal Data
Protection
Act and other applicable legal provisions.
2.
The Carrier agrees to keep the data confidential and not to disclose
them to any other entities unless the Passenger clearly authorises
the Carrier to do so, or such authorisation results from legal
regulations.
3.
The Passenger has a legal right for an insight into the data given to
the Carrier, as well as its change or update.
he
Carrier applies the Art. 4 of the Act as of November 15, 1984
Transport Law [consolidated text Dz. U. [Journal of Laws] 2000 No. 50
Clause 601] as well as executive acts accompanying this act and civil
code to any regulations not covered in ‘Terms&Conditions’.
The Carrier provides access to the binding rules for anyone
interested.
